PRIVACY POLICY

Effective Date: July 27, 2026

Last Updated: July 27, 2026

At California Urology, we are committed to protecting your personal privacy and maintaining the confidentiality of your health and personal information. This Privacy Policy describes how California Urology ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at https://www.california-urology.com or interact with our practice via phone, web forms, or text communications.

1. Information We Collect

We collect information that identifies or relates to you to provide medical care, schedule appointments, and communicate effectively.

  • Personal Information: Name, email address, phone number, mailing address, date of birth, and any details you provide when submitting a contact or appointment request form on our website.

  • Technical Information: IP addresses, browser types, operating systems, and page navigation data collected through cookies or standard website analytics to improve site performance.

2. How We Use Your Information

We use your personal information strictly to operate our medical practice and deliver requested services, including:

  • Scheduling, confirming, and managing patient appointments.

  • Responding to patient inquiries, support requests, and billing questions.

  • Sending administrative updates, service notifications, and health reminders via email, phone, or SMS.

  • Improving website performance and patient communication channels.

3. SMS / Text Messaging Policy & Disclosures

By providing your mobile phone number and opting in to receive text messages from California Urology, you consent to receive transactional and informational SMS notifications (e.g., appointment reminders, account updates, and patient care communications).

  • Message Frequency: Message frequency varies based on your appointments and interactions with our office.

  • Rates: Standard message and data rates may apply depending on your mobile carrier plan.

  • Opt-Out: You may unsubscribe from SMS messaging at any time by replying STOP to any text message received from us.

  • Help: Reply HELP for assistance or contact our office directly.

SMS Privacy Protection:

No mobile information or text messaging originator opt-in data and consent will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. All above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Disclosure & Sharing of Your Information

California Urology does not sell, rent, trade, or share your personal information with third parties for marketing, promotional, or advertising purposes.

We may disclose personal information only in the following limited circumstances:

  • Service Providers: To trusted vendor partners (such as secure communications or website hosting platforms) operating under strict confidentiality agreements solely to support our practice's operations.

  • Legal Obligations: To comply with applicable laws, subpoenas, court orders, HIPAA regulations, or law enforcement requests.

  • Protection of Rights: To protect the rights, property, and safety of our practice, our patients, or the public.

5. Cookies and Tracking Technologies

Our website may use cookies and similar browser tracking tools to enhance your browsing experience and analyze site traffic. You can adjust your web browser settings to decline or disable cookies, though some features of the website may function with limited performance.

6. Data Security and HIPAA

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Please note that protected health information (PHI) collected during clinical visits or through official patient portals is further governed by HIPAA and our Notice of Privacy Practices.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy medical record retention laws, comply with legal obligations, and resolve disputes.

8. Your Rights & Access

You have the right to request access to, correction of, or deletion of your personal information collected through our website, subject to legal and regulatory record-keeping obligations.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

California Urology

Phone: (562) 630-0423

Website: https://www.california-urology.com